Guest Services discourages cheering?
There have been a few diaries recently commenting about poor experiences with Guest Services at the ballpark. I will reiterate what many have said, that service in the Ticket Services office is exemplary, but I too have had my share of recent interactions with ballpark services people that have left a bad taste in my mouth. I have attached a copy of a letter I just sent to Customer Service about something that happened at Tuesday night's game. I'll be interested to see the reactions from all of you.
Oakland Athletics Customer Service
To Whom It May Concern:
I am writing to express my concern over an episode I witnessed at Tuesday night's (8/29) game against the Red Sox. I was sitting in the upper portion of section 125, and late in the game, I believe the 7th inning, with two on and two out and Mark Ellis at bat, two A's fans below us stood up to cheer for Ellis. Apparently, someone behind them complained and asked them to sit down, and soon a Guest Services person went down to tell them they had to sit. By their body language, their response seemed to be surprised and they motioned for others to stand but no one did, except a Sox fan standing next to them. Shortly thereafter, Security personnel arrived and quite clearly were motioning for the "standers" to come with them. They were not there to talk to them, they were there to remove them. After some resistance, the three "standers" were ultimately taken away, and presumably thrown out of the stadium.
I must point out that at no time were these fans acting threateningly, or taunting other fans, and unless I didn't notice I don't recall that they had been acting up throughout the game in a way that was purposely disruptive to the fans around them. I've seen that happen, and this wasn't one of those cases. I also recognize the need to provide a safe and comfortable environment, and generally appreciate the effort that both Guest Services and Security people put forth in sometimes-difficult situations. But this situation did not involve a dispute or taunting - as mentioned, there were two A's and one Sox fan that were standing and cheering. These fans simply wanted to stand up and root on their team, and for that they were thrown out of the game.
I may not have been so disturbed by this had I not witnessed a similar event a few weeks ago, when a couple stood up in a similar situation - late in the game, close score - and without even anyone complaining the Guest Services person quickly went over to tell them to sit down.
I had a lengthy conversation with the Guest Services person and another Security guard (not the one who did the tossing) after the event on Tuesday, as a number of us watching this whole process transpire were vocal about the unfairness of the treatment of the fans. He indicated his discomfort with the situation, and said he was only acting upon policy. When I mentioned the prior event that I witnessed, and that I had never seen this before at games, he agreed that as a long-time employee he had never seen this happen before this year.
So it appears you have a policy whereby fans are not allowed to stand up to cheer if no one else is standing around them. Or, that if someone seated complains about someone standing in front of them, Security can make the person in front sit down. I would be curious to know how this is defined - is there a threshold above which you can't complain, such as if no more than ten people are standing, those behind them have the right to make them sit, but if 11 or more are standing that constitutes a legitimate "rally cheer" that can't be opposed? Can fans complain about people standing in front of them to do the wave when there's no real rally going on?
Given the difficulty in attracting new fans to attend games, this heavy-handedness applied recently would seem to be a counterproductive policy that discourages fan support. I know if I were one of those three fans that got thrown out for standing up and cheering for Ellis, I would be reluctant to ever spend another dime at the stadium. This policy, however it is written, needs to be eliminated or, at the least, modified to allow for judgment in the case of late inning rallies.
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i agree totally with article
by smasfan on Aug 31, 2006 10:06 AM PDT reply actions
Amen. The promenaders ruin...
As for people standing/blocking down below--I think if your view's not blocked and you'll block someone else, you oughtta stay down and just holler, instead. The vertical waves tend to happen before a critical pitch or at-bat, so everybody has a chance to get up. If somebody was yo-yoing in front of me, I wouldn't like it.
The reaction of Security to the incident you describe sure sounds excessive, however, assuming nobody's heritage was impugned, and <horrors> nobody threw a visitor's homer back on the field.
by The Dogfather on Aug 31, 2006 10:21 AM PDT up reply actions
Seriously.
But if someone wants to block my view to cheer? Hell freakin' yeah, it just means I'll get up and cheer too!
"No. It's Oakland."
Im with you
Mine is more like "Remove that policy completely beause i paid for my seat and have the right to stand in front of it when i wanna cheer for my team"
The A's orginization hates its fans...well at least guest services does.
by Ionnes on Aug 31, 2006 10:10 AM PDT reply actions
I don't think renting your seat...
When lots of people are packed together in close quarters, in emotional circs, common courtesy is called-for. So all, or almost all that stuff is okay, but only in moderation or at appropriate times.
I do hope that someday, in the late innings with the A's comfortably ahead, I get the opportunity to civilly disobey the stoopid "no homer throwbacks" rule. It'll be well-worth the ejection.
by The Dogfather on Aug 31, 2006 10:41 AM PDT up reply actions
You may not want to stand for a nice catch,,,
by Ionnes on Aug 31, 2006 12:36 PM PDT up reply actions
Giants games
by KrautBall on Aug 31, 2006 5:22 PM PDT up reply actions
Dad's reply:
by peanut gallery on Aug 31, 2006 5:25 PM PDT up reply actions
You and I aren't that far apart on the facts...
But I try to do it considerately--is that too much to expect of others? Methinks not.
by The Dogfather on Aug 31, 2006 7:25 PM PDT up reply actions
Cheering at a ballgame
too old...
Chest thumping...very cute.
I love it when people are so civil with their condecending remarks haha. Is that even how you spell condecending?
Who gives a shit.
Go A's is the bottom line on this end.
Chest thumping aside.
by Ionnes on Sep 1, 2006 1:26 AM PDT up reply actions
Amen to line 5.
Oh yeah, and "no" to line 3 (how's that for condescending?) ;-)
by The Dogfather on Sep 1, 2006 9:45 AM PDT up reply actions
WOW.
The only thing I can think of that would be a good reason for asking people to sit while they're they only ones cheering would be if you are physically unable to stand. This actually happened to us when I took my nearly-wheelchair-bound mom to a Giants game at Phone Co. Park. I was very polite, even apologetic when I asked, but the people in front of us were really rude until I pointed out that my mom couldn't stand, and that was the first time she'd been able to go out to the park to see her team play. That guilted them into sitting for a short time, at least... but, obviously, when the people in front of THEM stand up, they also need to stand, so it's pretty frustrating -- but nothing worth calling security about, and eliciting an ejection!
I'll be interested in hearing if you get a response to your letter...
I'm with you
by oaklandbbfan on Aug 31, 2006 12:30 PM PDT up reply actions
it was especially disturbing Tuesday night
But maybe I'm just bitter because Guest Services wouldn't allow us to use our special green-and-gold painted, 47-mouthpiece hookah in 228 after the big sac fly gave the A's the lead they would never relinquish.
by emperor nobody on Aug 31, 2006 10:45 AM PDT reply actions
They have a 24-mouthpiece hookah limit
by AlamedaAphid on Aug 31, 2006 1:26 PM PDT up reply actions
I can't tell you how many times ...
Those days I call "Hookah Morns."
People who stand bug me
In the lower field level, the seats are not as raised from eachother as in the other sections. So when someone stands in row 3, it is almost impossible to see around them. I have told a number of people to sit, averaging on once a game. Most people are very kind and will sit if asked. Most will even check behind them before standing, to see if anyone else is standing or if they are blocking a view.
I have never heard of people being removed for standing. I have see security ask them to sit, and I have often thanked them for that, but I have never seen someone be removed for simply standing after being asked not to. (Most times they are VERY drunk and rude and that was the last straw.)
I understand people are inclined to stand and cheer. I do that myself. But let the situation decide. And if people around you ask you to sit, please sit, don't try and encourage others to piss this person off by standing also. That is just rude! If you are the only one standing and someone behind you cannot see, just sit.
by BobbyCrosbysGirl on Aug 31, 2006 11:38 AM PDT reply actions
Totally agree...
The only exception is when we're a strike a way from winning the game in which case, if everyone else is standing, it's fine to stay up. But if you're the only one standing, sit your ass down.
Nice timing on this
Agreed
by asyouwish33 on Aug 31, 2006 11:59 AM PDT up reply actions
Must suck to have standing-room only tickets.
I almost got the boot for singing:
Back in 2001.
I was sitting in my old seats, 107 row 2, and Kenny, that red ass, tried to have me kicked out!!!
HE IS SUCH A JERK!!!
My cocktail and I thought it was hilarious, as did all of the fans around me.
This has a ton to do withe why I sit in 135 and band a drum now!!!
by saint @ Athletics Nation on Aug 31, 2006 12:05 PM PDT reply actions
You know what I saw the other day
by ConditionOakland on Aug 31, 2006 12:43 PM PDT reply actions
I think Coffee Guy is chugging the merchandise
Coffee Guy rules.
by Duke of left field on Aug 31, 2006 1:03 PM PDT up reply actions
One night...
Yup,
I'll never forget the first game I went to in Boston in '02 -- third inning, Sox up 6-0, Pedro on the mound, "game over" basically -- the Sox get a leadoff double, and the crowd stands to cheer the guy for hitting a ground ball to the right side! Unbelievable. Outstanding.
Some get upset -- not just in Oakland, all over the West Coast -- if you cheer too loud for cryin' out loud.
Repeat after me . . . ballgames are for standing, cheering, and getting loud. No one should have to listen to swear words or abusive language, but anything else goes. This is not church, and by the way, just leave your stupid cell phone in the car.
The thing that really ticks me off is that some of us who think standing up and cheering is "just rude" will be the first idiots to stand and do the Wave. Now THAT oughta be grounds for life-long banishment.
when you said that about the wave
by smasfan on Aug 31, 2006 1:52 PM PDT up reply actions
good
I don't know
by Athletics fan and runner on Sep 1, 2006 10:23 AM PDT up reply actions
his ears
by smasfan on Sep 1, 2006 11:05 AM PDT up reply actions
I wouldn't mind this so much
Uncle
That said, it bugs me when someone with front-row seats thinks he has to stand up for every great play. As noted earlier, the seats in the lower bowl aren't pitched as steeply as the ones up above, and it's frustrating when you can't sit in your seat and see the game because people in front of you are standing. As one might say in another context, your right to stick out your fist ends at my face.
Does the right to stick out my face...
Dear skigurl
I'm not trying to be a jerk -- I'm smiling when I write this -- but what the heck do you think the game is for??!! I've got a hint for you skigurl . . . get your butt out of your seat for a great play and you won't miss it!!!!! Unbelievable.
Dear Vacafan,
Point taken, I guess
For whatever it's worth, this conversation wouldn't be happening back East -- they stand far more often than they sit. I don't know, I just think they appreciate the game and understand it better than we do.
I lucked into some great seats in 122 early
In any case, there were some other serious A's fans who managed to get some tickets in that section, and they were yelling like they were in the old bleachers, which is how I think a baseball game should be: loud, fun, a little crazy, and exuberant. They were cheering on their team. Well, the Blackhawk CEOs sitting near them were rolling their eyes at the Montclair Internet tycoons, and eventually one of them offered the two loud fans their unused seats behind home plate! After the loud fans left, the mild mannered bridge circle in 122 politely applauded the generous ingenuity of the man who got the real fans to move.
Moral of the story: cheer like hell!
I had basically the same experience....
The request from the older lady to start the Matt Stairs - Oh We O chant was even better.
Hey, do you think the A's lost that year because I showed up at Game 2 with a broom?.....
by BleacherDave on Aug 31, 2006 6:33 PM PDT up reply actions
There's standing to cheer, and then there's....
Oh, I dunno
So if the asses are in Depends...
Hey Lex
'See all these asses in Depends? If you want a better view, drink your milk so you'll grow tall enough to watch over them.'
At least it ain't Seattle...
That's why I sit in the bleachers
Damn Straight.
Here's what I'd do if I had my way. I don't want to see a play interrupted, but at the same time, when you gotta go, you gotta go. What I'd like to see is, once the game starts, you position a Guest Services person every two sections in the 2nd deck. If he sees someone passing by, he directs them up or down the stairs, wherever they need to go. What he does not allow people to do is to walk a lap around half the freaking stadium because it's 'shorter'.
Screw them....
by What Would Rickey Do on Sep 1, 2006 4:23 PM PDT reply actions
And yet...
just got home from the game
by smasfan on Sep 1, 2006 10:43 PM PDT reply actions

























